Payments, Rules, Terms and Conditions

Rules

From
To
Persons

Rules

These rules and regulations are displayed at the reception and at the entrance to the building.
The confirmation of a booking constitutes its full acceptance.

  • Bookings

    Bookings become binding as soon as we receive the non-refundable deposit, equal to 30% of the whole stay or to the rate for the first night. The deposit must be paid by the indicated deadline, otherwise the booking will be automatically cancelled. If the deposit will arrive after the indicated deadline and the apartment is no longer available, the booking office will suggest an alternative solution. Should it not be possible for us to provide an alternative solution or you are not happy with the solution we suggest, we will refund the deposit in full. The Balance must be paid as follows: 3 days prior your arrival with credit card, for reservation in low season; 14 days before the date of arrival by credit card or bank transfer, for bookings relating to the high season

  • Apartments

    The apartments are assigned based on the type of apartment you book with no guarantee of its position, view, or specific number. The booking office will pay special attention to your needs andthey will do their best to meet them based on availability. The apartment can accommodate as many people it can sleep. Children are considered paying occupants. The booking office rents apartments preferably to families. Groups of young people will be accepted subject to the Management’s approval and the payment of a security deposit equal to € 100.00 per person prior to entering the apartment.

  • Cancellation Policy

    The 30% deposit you pay upon booking is non-refundable. Cancellation policy: up to 3 days before your arrival during low season: the full deposit is withheld as a penalty; up to 14 days before your arrival during high season or public holidays: the full deposit is withheld as a penalty; No refunds will be issued for cancellations beyond these deadlines, in which case the amount for the whole stay will be withheld. No-shows will be charged the full amount for the stay.

  • Check-in

    Your apartment will be available from 5.00 pm on the day of arrival. You will receive the keys and remote controls only upon paying the total amount for your stay (in cash for amounts not exceeding the limits provided by law, or by credit card – we do not accept cheques) and the € 100.00 security deposit (in cash) and submitting the signed data policy form. The security deposit is required for the inventoried apartment and final cleaning (if needed). Any nonconformities, breakages, or complaints must be reported immediately to the reception otherwise you will be considered responsible for them.

  • Arrivals outside the opening office time and no-shows

    Arrivals outside the opening office time, preventive written agreements and payment of an additional fee of Euro 20.00 are required. In case of non-arrival, the apartment will remain available until 5.00 pm on the day after the arrival date. After this deadline, without any written communication, the reservation will be considered cancelled and the booking office may rent the accommodation to other customers and withhold any amount you have already paid as a penalty.

  • Check-out

    The apartment must be cleared by 10.00 am on the date of departure. Late check-outs are subject to a fee equal to the rate for one night. The return of the security deposit is provided at the same time as: delivery of keys to the apartment; delivery of remote controls; delivery of security deposit receipt; after an inspection of the apartment. You are expected to leave the apartment clean and tidy and to refund any damage and/or missing items.

  • Departures outside opening office time

    Should it not be possible to check the apartment, the management reserves the right to withhold the security deposit as payment for the final cleaning.

  • The prices include

    Apartment (of the type you booked) Interior and exterior furnishings Air conditioning TV Safe Cutlery Dishes Pots and pans Cleaning equipment Utilities (water, gas, electricity) Not covered car parking (based on availability) Beach (one beach umbrella and 2 sunbeds in an established area) available from the date of arrival to the day before the date of departure. First supply of bed linen and towels Final tidying up (you are required to leave the apartment clean, e.g. with the fridge defrosted and cleared of any items)

  • Liability

    The management, in the name and on behalf of La Pergola S.r.l., will not be held liable for any valuables not stored in the safe or for any injury to people, damage to property, loss, theft, or similar.

  • Visits

    Visitors are admitted subject to written authorisation from the management, and their access to the apartment is subject to the payment of a fee that must be paid at the reception. Their stay is planned only during the day until 11.00 pm on the same day of entry. Please note that there is no parking space and the beach place for outside visitors.

  • Quiet hours

    All guests are required to respect quiet hours, avoiding any noise or sound that may disturb other people’s peace and quiet. Quiet times are from 11.00 pm to 8.00 am and from 2.00 pm to 4.00 pm.

  • Dogs

    Dogs are admitted only after authorisation from the management. Dogs must be declared upon booking and are subject to a daily fee of € 15.00. Only one dog is allowed per apartment. You are required to abide by the regulations you receive upon booking or arrival.

  • Changing apartment

    In case of the apartment you booked is not available for reasons beyond our control, it takes care of the booking office to assign to the guest a lodging of category equal or higher than that reserved, without additional charges. rising from the load of further charges and/or requests from the customer.

  • Car parking

    Parking spaces are subject to availability. The management, in the name and on behalf of the company La Pergola S.r.l., is not responsible for parking spaces occupied illegitimately by third parties.

  • Energy savings/environmental sustainability

    Please use water and electricity responsibly and rationally.

  • Waste

    Please separate waste and dispose of it correctly using the appropriate bins outside the building.

  • Notes

    Failure to comply with any of the rules and regulations above shall entitle the management to cancel the booking and request that the guests vacate the apartment without any compensation being due to them. Any repairs will be carried out by people who are authorised to access the apartment even in absence of the guest.